Terms of Service
Last Updated: October 27, 2026
Welcome to North Vogue.
These Terms of Service govern your access to and use of https://north-vogue.com, including purchases made through our online store.
North Vogue is operated by Sartoria FSH, a business registered in the Netherlands.
Please read these Terms carefully before using our website or placing an order.
1. Business Information
Trading name: North Vogue
Legal business name: Sartoria FSH
Chamber of Commerce (KVK): 98978799
Registered business address:
Gerrit Jan Mulderstraat 61F
3023 RC Rotterdam
The Netherlands
Email: info@north-vogue.com
Phone: +1 437 475 9265
2. Online Store Services
North Vogue operates an online fashion retail store serving customers in Canada.
We offer clothing, footwear, and related fashion products through our website.
Our products are fulfilled through international partners, including suppliers located in China.
3. Acceptance of Terms
By using our website or placing an order, you acknowledge these Terms of Service.
Nothing in these Terms limits mandatory consumer rights that cannot legally be excluded.
4. Product Information
We aim to provide accurate descriptions, images, prices, sizes, and product specifications.
However, minor variations in colour appearance may occur due to lighting, photography, or device display settings.
Customers should review product descriptions and available size guides before purchasing.
If a product materially differs from its description, applicable consumer remedies remain available.
5. Product Availability
All products are subject to availability.
If an ordered product becomes unavailable, we will contact the customer and offer an appropriate resolution, which may include cancellation and refund.
We do not guarantee that every product displayed will remain available indefinitely.
6. Pricing and Currency
Prices for Canadian customers are displayed in Canadian dollars (CAD), unless otherwise clearly stated.
The total payable amount will be displayed before the customer completes checkout.
Any applicable taxes, fees, and charges must be disclosed in accordance with applicable law.
7. Promotional Offers
Promotions, discounts, and special offers are subject to their clearly disclosed conditions.
We aim to ensure that advertised savings and reference prices are accurate and not misleading.
We reserve the right to correct genuine pricing errors, subject to applicable consumer law and any contractual obligations already established.
8. Placing an Order
Customers must provide accurate information when placing an order.
After checkout, an order confirmation will normally be sent by email.
An order confirmation acknowledges receipt of the order. Acceptance and fulfillment remain subject to payment verification, product availability, and applicable law.
9. Payment
Payment must be completed using an available payment method at checkout.
Transactions are processed through authorized payment providers.
North Vogue does not request payment card credentials by ordinary email.
10. Order Verification
We may conduct reasonable verification checks to protect customers and prevent fraudulent transactions.
If additional information is required, we may contact the customer using the details provided during checkout.
11. Shipping and Delivery
North Vogue offers free standard shipping on orders to Canada.
Orders are generally processed within 1–2 business days.
Estimated total delivery time is 6–10 business days, including processing.
Products are dispatched from fulfillment partners located in China.
Further information is available in our Shipping Policy.
12. Customs and Import Charges
Applicable import duties and import taxes are included in the purchase price.
Customers are not expected to pay additional import charges upon delivery.
Unexpected payment requests should be reported to our support team.
13. Returns and Refunds
Customers may request eligible change-of-mind returns within 14 calendar days after delivery.
Returns are coordinated through our supplier's designated return facility, potentially located in China.
For voluntary returns, customers generally pay return shipping costs, subject to applicable law.
Full details are provided in our Return & Refund Policy.
14. Order Cancellations
Customers wishing to cancel an order should contact support promptly.
We will attempt to accommodate cancellation requests before dispatch.
Applicable statutory cancellation and return rights remain unaffected.
15. Customer Accounts
Customers who create accounts are responsible for maintaining the confidentiality of their login credentials.
Please notify us if you suspect unauthorized use of your account.
16. Website Accuracy
We aim to maintain accurate website content.
If an error affects an order, we will address it fairly and in accordance with applicable law.
17. Intellectual Property
Website text, branding, graphics, and other materials owned by North Vogue or its licensors are protected by applicable intellectual property laws.
Unauthorized commercial reproduction is prohibited unless permission or a legal exception applies.
18. Prohibited Activities
Users must not misuse the website, attempt unauthorized access, distribute malicious software, or engage in fraudulent transactions.
19. Third-Party Services
Our website may use third-party services, including Shopify, payment providers, and logistics partners.
Independent third-party services may be governed by their own terms and privacy policies.
20. Privacy
Our collection and handling of personal information are explained in our Privacy Policy.
21. Limitation of Liability
To the extent permitted by applicable law, North Vogue is not responsible for losses arising solely from events beyond its reasonable control.
Nothing in these Terms excludes liability or consumer remedies that cannot legally be limited.
22. Governing Law
These Terms are governed by applicable Dutch law, without depriving consumers of mandatory protections that apply under relevant consumer protection legislation.
Nothing in this clause removes rights or remedies that customers are legally entitled to exercise in their jurisdiction.
23. Dispute Resolution
If a dispute arises, customers are encouraged to contact North Vogue first.
We will attempt to resolve complaints fairly and within a reasonable timeframe.
Customers retain any rights to pursue complaints, legal remedies, or regulatory processes available under applicable law.
24. Changes to These Terms
We may update these Terms when necessary.
Changes will be published on our website and will not retroactively remove rights already established under completed purchases.
25. Contact Information
North Vogue — Operated by Sartoria FSH
Gerrit Jan Mulderstraat 61F
3023 RC Rotterdam
The Netherlands
KVK: 98978799
Email: info@north-vogue.com
Phone: +1 437 475 9265
Website: https://north-vogue.com