Frequently Asked Questions

Find answers to some of the most common questions about shopping with North Vogue.

1. Where is North Vogue located?

North Vogue is an online fashion boutique operated by Sartoria FSH, a business registered in the Netherlands. We serve customers throughout Canada.

2. Do you offer free shipping?

Yes! We offer FREE standard shipping on all orders within Canada, with no minimum purchase requirement.

3. How long does delivery take?

Our estimated total delivery time is 6–10 business days, including 1–2 business days for order processing.

4. Where are your products shipped from?

Our products are shipped directly from our international fulfillment partners located in China.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing tracking information when available.

6. Can I return my order?

Yes. You may request a return within 14 calendar days after receiving your order, subject to our Return & Refund Policy.

7. Are returns free?

For standard change-of-mind returns, customers are responsible for return shipping costs. Returns may need to be shipped internationally to China.

For defective or incorrect items, we provide appropriate remedies in accordance with applicable law.

8. Can I exchange an item for another size?

Please contact our customer support team to discuss available exchange options.

9. What payment methods do you accept?

We accept the secure payment methods displayed during checkout.

10. Are there additional customs fees?

Applicable import duties and import taxes are included in our prices. Customers are not expected to pay additional import charges upon delivery.

11. Can I cancel or change my order?

Please contact us as soon as possible. We will attempt to accommodate changes before your order is dispatched.

12. How do I contact customer support?

You can reach us using the following details:

Email: info@north-vogue.com

Phone: +1 437 475 9265

Our team will be happy to assist with your questions.